Timeframes

Deliveries vary depending on the destination country and customs processes, ranging from 3-7 business days.

Delivery times to specific countries include: 

Australia: 4–6 business days

New Zealand: 4-7 business days

UK and USA: 5–7 business days 

Malaysia: 3–5 business days

*International delivery times can shift a little depending on the destination and customs, usually landing within 3 to 7 business days. Please provide a physical residential or business address, as we are unable to ship to PO Boxes.

Information

Free worldwide shipping on all custom orders and orders over $450AUD.

Your parcel will need a signature on delivery. If you would rather it was left without one, you can authorise that at checkout or by letting us know. Just note that once a parcel has been delivered to your address under your authority to leave, we are not able to take responsibility for it going missing from there. If your order has not turned up when it should have, get in touch and we will chase it with the courier and sort it out.

Tracking

Tracking details are sent to the email you provided, so you can follow your piece all the way to your door.

REFUNDS & RETURNS

Every piece is handmade with intention, care, and character, and we hope you love your new beaded treasure. If something is not quite right, here is how we look after you.

CONSUMER RIGHTS

Nothing in this policy takes away your rights under the Australian Consumer Law. If an item is faulty, not as described, or not of acceptable quality, you are entitled to a repair, replacement, or refund, and those rights are not limited by the timeframes or store-credit terms below. For a minor problem we will repair the piece. For a major problem, the choice of a refund or a replacement is yours. If you are shopping with us from overseas, the consumer laws of your own country may give you added rights too.

Change of mind (Ready-to-Wear). We accept returns on full-priced, unworn RTW items within 7 days of delivery for store credit. To be eligible, the item needs to be unused and in original condition with all packaging intact, and you will need to email us at hello@conceptfleet.com within 7 days of receiving your order.

Once approved, return postage is on you, and we recommend a trackable method, as we cannot be responsible for returns lost on the way back to us. Store credit is issued once your return arrives and is inspected, and it is valid for 12 months toward anything you like.

Custom orders. Because custom pieces are made just for you, we are not able to offer change-of-mind returns or exchanges on them. Your consumer rights still apply in full, so if a custom piece arrives faulty or damaged, get in touch and we will make it right.

Faulty or damaged items. In the rare event your bag arrives damaged or faulty, email us at hello@conceptfleet.com with your order number and a few photos as soon as you notice it, and we will sort it out. For a minor fault we will arrange a repair. For a major fault, you choose between a refund or a replacement. When something needs to come back to us because it is faulty, we cover the return postage.